We receive, collect and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet, computer information, login and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page.
If you place an order, we also collect personal information, such as your name or company name, email, phone number, VAT number, shipping and billing address. This information is required for invoicing and shipping. Our website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you.
Your data can be stored through WordPress data storage, databases, and general WordPress applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by WordPress and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Council, which is a joint effort of VISA, MasterCard, American Express, and Discover.
PCI-DSS helps ensure that your card information is handled securely by our online store and service providers. We may contact you to resolve a dispute, collect fees or conduct surveys or questionnaires, send updates about our company or products, or if necessary, contact you to enforce applicable national laws. For these purposes, we may contact you by email, phone, text message, and mail.
If you do not want us to process your data, please contact us. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances (if any) we use and/or disclose it.
If you wish to access, correct, amend or delete any personal information we have about you, you can contact us.
In case of withdrawal (change of mind).
You may return the product within 60 days from the date of invoice, at your own cost, according to the price list of the courier company you choose. The product must be in excellent condition, unused and you must send us a clear and accurate copy of the original invoice of the products you intend to return by e-mail.
It is not possible to offset replacement products with those you return, and you will have to place a new order. If you receive a different product than the one you ordered, you must inform us so that we can arrange immediate collection of the product at our own expense.
It is mandatory that the product you are returning, has not been used and its packaging is in its original condition. Also, it must be placed in a packaging suitable for shipping. Finally, it must be accompanied by all the necessary documents proving the transaction (invoice).
In case of a defective product (DOA).
We will replace it with the same product, without further charges, provided that it is first returned to us with the purchase receipt (within 10 days) and the necessary formal inspection of the product is carried out. A prerequisite is the good condition of the product’s packaging.
If the damage has resulted from misuse of the product or poor packaging during its transport to us, we reserve the right not to replace it. In this case, the buyer is responsible for the shipping costs to and from us.
If no damage/defect is found in the product you send us, we will return it to you and you will be responsible for its shipping costs to and from us.
myPOS terminals have a one (1) year warranty from the date of purchase which covers the myPOS terminal and the original accessories included in the package.
This means that within the warranty period, we can replace damaged terminals or components free of charge. The warranty does not cover cables, components, plugs power supplies, or other items other than those originally included in the myPOS package, but delivered later.
We will not be liable for any damage or defects to the myPOS terminal caused by improper use or by accident, malicious damage, danger, excessive humidity, liquid ingress, electrical overload, or other environmental conditions not normally encountered in a normal and safe working environment.
You must keep the warranty sticker on the left side of the myPOS terminal intact. Any sign of tearing or other damage to the sticker will void your warranty. In the event that your myPOS terminal has a technical defect and is not working, you have the right to return it and have it replaced within the warranty period.
For replacement, please contact us. In case you return the package with the myPOS terminal or its accessories, we will do our best to replace it as soon as possible. We will not replace the myPOS terminal or accessories and you are not entitled to a refund if it is found that you have caused the defect of the returned myPOS terminal or accessories.
Shipping costs to the service are borne by the customers. If we determine that the returned myPOS terminal or its accessories are not defective and are working, we reserve the right to charge you an inspection fee of twenty (20) euros.
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Cookies are small files or other pieces of data that are downloaded to or stored on your computer or other device, which can be linked to information about your use of our website (including certain third-party services and features offered as part of our website).
Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in some areas of the website.
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